“Hi,” said the voice, mangling the pronunciation of my invented name.  “Did I pronounce that right?”

I reassured her that she’d been close and then, at her request, pronounced the invented pronunciation she’d  been so far from.  She then pronounced it perfectly and told me she was calling from the medical center where I’m having my colonoscopy tomorrow.

“This is a courtesy call,” she told me and then informed me I would have to make a $100 co-pay before the procedure.

“OK,” I said, “thank you for the courtesy.”  She peeped a little laugh-like peep.  As to my questions about the procedure itself, I would have to call the doctor directly.  “So you are calling from billing,” I said.  

“Yes,” she told me pleasantly and we wished each other a good day.